Terms of Service
Last Updated: July 16, 2026
These Terms of Service (“Terms”) govern the services provided by Smartlock United States LLC (“SmartLock US,” “we,” “us,” or “our”) and your use of the website www.smartlockus.com. By requesting or receiving service, or by using our website, you agree to these Terms.
1. Services
We provide mobile locksmith services (rekeys, lock repair and replacement, and related work) directly to customers and on behalf of authorized commercial clients who dispatch service requests to us. We schedule and perform work at the service address you provide.
2. Scheduling and Access
You are responsible for providing accurate contact and address information and for ensuring safe, lawful access to the property at the scheduled time. If we cannot access the property or complete the work due to circumstances outside our control, additional charges or rescheduling may apply.
3. Payment
Charges are due at the time of service unless other arrangements are made in writing. When work is performed for an authorized commercial client, it is billed to that client account under our agreement with them; any charges outside that coverage (additional work, upgrades, or trip charges) are the customer’s responsibility and are disclosed before the work is performed. We accept the payment methods shown at the time of service.
4. All Sales Final
All sales are final. Labor performed and hardware installed are non-refundable – installing the hardware is the labor. Any refund is at the sole discretion of Smartlock United States LLC and is not owed.
5. SMS / Text Message Program
SmartLock US offers an optional SMS program. By opting in at https://app.smartlockus.com/sms – a voluntary sign-up where the consent box is unchecked by default – you agree to receive service-related text messages: appointment confirmations, technician en-route/ETA notifications, scheduling coordination, and replies to your questions. This is a transactional program; we do not send marketing or promotional texts. Consent to receive texts is not a condition of any purchase or service.
Message frequency varies based on your service activity. Message and data rates may apply. Reply STOP (or CANCEL, END, QUIT, or UNSUBSCRIBE) to opt out at any time; you will receive one confirmation and no further messages. Reply HELP, or contact us at (888) 576-6296 or [email protected], for help. Carriers are not liable for delayed or undelivered messages. Your text-messaging opt-in, mobile information, and consent are never shared with, or sold to, any third party. See our Privacy Policy at https://smartlockus.com/privacy-policy/.
6. Warranties and Disclaimers
We perform our work in a professional manner consistent with industry standards. Except as expressly stated, the Services are provided “as is,” and we disclaim all other warranties to the fullest extent permitted by law. Any manufacturer warranty on installed hardware is provided by the manufacturer, not by us.
7. Limitation of Liability
To the fullest extent permitted by law, SmartLock US is not liable for indirect, incidental, or consequential damages arising from the Services, and our total liability for any claim will not exceed the amount you paid us for the service giving rise to the claim.
8. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.
9. Changes to These Terms
We may update these Terms; changes are effective when posted, and the “Last Updated” date will reflect the revision.
10. Contact Us
Smartlock United States LLC
PO Box 1728, Montgomery, TX 77356
Email: [email protected]
Phone: (888) 576-6296