Privacy Policy
Last Updated: July 16, 2026
Smartlock United States LLC (“SmartLock US,” “we,” “us,” or “our”) operates the website www.smartlockus.com and provides locksmith and lock-rekey services to homeowners and property owners, including service requests dispatched to us by authorized clients and commercial partners (together, the “Services”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. Nothing in this Privacy Policy is intended to limit your statutory rights.
1. Information We Collect
When you request service, or when an authorized client or commercial partner dispatches a service request to us on your behalf, we collect the information needed to perform the work and contact you: your name; service (property) address; phone number(s); email address; details of the service requested (work-order or reference number, type of lock work, number of locks/keys, access instructions, and related notes); and payment information when you pay us directly (handled by our payment processor). When you visit our website we may automatically collect standard log and device information such as your IP address, browser type and version, pages viewed, and the date and time of your visit. Our field technicians use a mobile app that, with permission, may access the technician’s device location to route and confirm jobs; we do not track the location of our customers’ devices.
2. How We Use Your Information
We use your information to schedule, route, and perform your locksmith service; to contact you about your appointment (confirmations, “on the way” notices, updates, and follow-up) by phone, text, and email; to process payments and send receipts or invoices; to provide customer support; to verify service completion and handle quality matters; to improve our Services and website; and to detect and prevent fraud, errors, and misuse, and to comply with legal obligations.
3. Text Messaging (SMS/MMS)
When you opt in to receive text messages from SmartLock US – a separate, voluntary action taken through our opt-in form at https://app.smartlockus.com/sms, where the consent checkbox is unchecked by default – you consent to receive recurring automated service-related text messages (SMS/MMS) such as appointment confirmations and reminders, technician en-route/ETA notifications, scheduling coordination, and replies to your questions. You confirm you are the owner or authorized user of the number provided. Consent to receive texts is not a condition of booking an appointment, receiving service, creating an account, or completing any purchase.
Message frequency varies based on your service activity (typically 1-5 messages per week during active service). Message and data rates may apply. You can opt out at any time by replying STOP (or END, CANCEL, UNSUBSCRIBE, or QUIT) to any message; you will receive one confirmation and no further texts unless you re-enroll. For help, reply HELP or contact us at (888) 576-6296 or [email protected].
Your text-messaging opt-in, mobile information, and consent are never shared with, or sold to, any third parties or affiliates. We use your mobile number only to deliver the messages you requested, and only with the vendor that operates our messaging platform for that sole purpose.
4. Email Communications
We may email you about your service and, where permitted, occasional updates. You can opt out of non-essential emails via the unsubscribe link. You may still receive non-marketing emails necessary to provide your service (confirmations, receipts).
5. Automated and AI-Assisted Tools
To operate efficiently we use automated and artificial-intelligence tools, which may include an automated phone assistant and messaging that help answer calls, schedule service, and respond to routine questions; call recording and transcription to document interactions and improve support; and AI assistance to draft communications and organize job information. When you interact with these tools, information you provide (name, contact details, the reason for your contact, and recordings/transcripts) may be collected and processed by us and our technology providers to provide, support, and improve the Services, under this Policy and the applicable providers’ privacy policies. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, technology providers, AI partners, or affiliate entities for marketing or promotional purposes.
6. Service Providers
We share information with trusted providers who perform functions on our behalf, only as needed and under an obligation to protect it, including providers for messaging and telephony, automated phone/AI assistance and transcription, AI processing, website and data hosting, payment processing, and mapping/geocoding, as well as the authorized clients and commercial partners who dispatch service requests to us on your behalf. These providers use your information only to perform tasks for us, not for their own purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, technology providers, AI partners, or affiliate entities for marketing or promotional purposes.
7. How We Share Information
Beyond the service providers above, we may disclose your information to comply with the law (in response to a subpoena, court order, or lawful request, or to protect our rights or the safety of others) and in connection with a business transaction (a merger, acquisition, financing, or sale of assets, subject to this Policy). We do not sell your personal information.
8. Data Retention and Security
We keep your information as long as needed to provide the Services and for legitimate business, legal, tax, and accounting purposes, using reasonable safeguards. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
You may request to access, correct, or delete the personal information we hold about you by contacting us at [email protected]. We honor valid requests as required by law and may verify your identity first. Some information may be retained where required by law or for legitimate business purposes.
10. Children’s Privacy
Our Services are for individuals 18 and older. We do not knowingly collect information from anyone under 18.
11. Links to Other Sites
Our website may link to third-party sites we do not operate. We are not responsible for their content or privacy practices.
12. Information Processed in the United States
We are based in and process information in the United States.
13. Changes to This Policy
We may update this Policy; changes are effective when posted, and the “Last Updated” date will reflect the revision.
14. Contact Us
Smartlock United States LLC
PO Box 1728, Montgomery, TX 77356
Email: [email protected]
Phone: (888) 576-6296